Email Consent & Subscription Policy

This page explains how we collect email addresses, how recipients give consent to receive emails from us, and how they can unsubscribe at any time. This policy applies to all emails sent from assetchitanda.sbs and any affiliated sending subdomains.

1. How We Obtain Email Addresses

We only send emails to recipients with whom we have a direct, existing relationship. We never purchase email lists, scrape email addresses from public sources, or send unsolicited commercial emails to strangers.

Email addresses are obtained exclusively through the following channels:

• Direct registration on our own platforms — Users who create an account on our cross-border e-commerce platform or our internal email-communications management system. The email address is provided by the user during the registration process.
• Account-related activities — Users who complete an order, submit a support request, or otherwise initiate contact with us.
• Explicit opt-in — Where required for marketing communications, the user must actively check a consent box during registration or in their account settings. Pre-ticked boxes are not used.

2. How Users Give Consent

During account registration, users are required to review and accept our Terms of Service and Privacy Policy. By completing registration, the user explicitly consents to receive:

• Transactional emails (always sent): account verification codes, login alerts, password reset instructions, order confirmations, security notifications, and other messages necessary for the operation of the account.
• Marketing emails (only when separately opted in): product updates, promotional announcements, and newsletters. Marketing emails are only sent to users who have separately and explicitly opted in to marketing communications.

3. Types of Emails We Send

• Transactional — verification codes, login & security alerts, password resets, account & order notifications.
• Marketing (opt-in only) — product updates and promotional announcements to users who have explicitly opted in.

We do not send unsolicited cold emails, gambling content, adult content, or any content prohibited under CAN-SPAM, CASL, GDPR, or the laws of the recipient's jurisdiction.

4. One-Click Unsubscribe

Every marketing email sent from our domain includes:

• A clear one-click unsubscribe link in the email footer (RFC 8058 compliant List-Unsubscribe header included).
• The sender's valid physical address and contact email.
• A clear, non-deceptive subject line.

Unsubscribe requests are processed within 24 hours. Transactional emails (verification codes, login alerts) are not subject to unsubscribe because they are necessary for account security and operation.

5. Recipient Rights

Recipients have the right to:

• Request access to the personal data we hold about them.
• Request correction or deletion of their personal data.
• Opt out of marketing communications at any time.
• File a complaint with their local data protection authority.

To exercise any of these rights, contact support@assetchitanda.sbs.

6. Complaint Handling

If you believe you have received an email from us in error, or if you wish to report abuse, please contact support@assetchitanda.sbs. We investigate all complaints within 3 business days and take corrective action where necessary.

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邮件同意与订阅政策

本页面说明我们如何收集邮箱地址、收件人如何同意接收我们的邮件，以及如何随时退订。本政策适用于从 assetchitanda.sbs 及其关联发信子域名发出的所有邮件。

一、我们如何获取邮箱地址

我们只向我们已有直接关系的收件人发送邮件。我们绝不购买邮箱名单、从公共来源爬取邮箱地址，或向陌生人发送未经请求的商业邮件。

邮箱地址仅通过以下渠道获取：

• 在我们自有平台直接注册 —— 在我们跨境电商平台或内部邮件通信管理系统创建账户的用户。邮箱地址由用户在注册过程中主动提供。
• 账户相关活动 —— 完成下单、提交客服请求或主动联系我们。
• 明确订阅 —— 营销类邮件需要用户在注册时或账户设置中单独勾选订阅。我们不使用预先勾选的复选框。

二、用户如何同意

在账户注册过程中，用户需要审阅并接受我们的 服务条款 与 隐私政策。完成注册即视为用户明确同意接收：

• 交易型邮件（始终发送）：账户验证码、登录提醒、密码重置、订单确认、安全通知等账户运营必需的邮件。
• 营销邮件（仅限单独订阅）：产品更新、促销公告、新闻通讯。仅向已单独明确订阅营销通信的用户发送。

三、我们发送的邮件类型

• 交易型 —— 验证码、登录与安全提醒、密码重置、账户与订单通知。
• 营销（仅订阅用户） —— 向已明确订阅的用户发送产品更新与促销公告。

我们不发送未经请求的冷邮件、赌博内容、成人内容，或违反 CAN-SPAM、CASL、GDPR 及收件人所在地区法律的任何内容。

四、一键退订

从我们域名发出的每封营销邮件均包含：

• 邮件页脚处清晰的一键退订链接（符合 RFC 8058 的 List-Unsubscribe 邮件头）。
• 发件人的有效物理地址与联系邮箱。
• 清晰、不误导的邮件主题。

退订请求在 24 小时 内处理。交易型邮件（验证码、登录提醒）不适用退订，因为它们是账户安全与运营所必需的。

五、收件人权利

• 请求访问我们持有的其个人数据。
• 请求更正或删除其个人数据。
• 随时退出营销通信。
• 向其当地数据保护机构投诉。

如需行使上述任何权利，请联系 support@assetchitanda.sbs。

六、投诉处理

如果您认为错误地收到了我们发送的邮件，或希望举报滥用行为，请联系 support@assetchitanda.sbs。我们在 3 个工作日内调查所有投诉，并在必要时采取纠正措施。